Return the device to at&t.

Head into a store.

Call 800. 331. 0500.

Learn about the at&t return period.

Find out if your device is eligible for return or exchange.

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Find out the return policy, how to prepare your device, and how to.

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Backup your data and perform a factory reset of the old device.

You have to go online or call to get.

Learn how to return your device or accessory within 14 days and get a refund or exchange it for a new one.

Make your return or exchange with the.

Get refund information for a return.

When you trade in an eligible smartphone in good working condition within 30 days of activating your new smartphone, you may be.

They have two shipping.

Then i shipped my old device with this prepaid shipping label.

Both boxes had a single usps label, although they.

For me, the trade in kit came right in the box and is very clear telling you to use this label for the trade in.

The cellophane wrap box had a ‘here is how to send your trade in’ sheet but the bubble wrap sleeve box didn’t have anything like that.

Make sure you send your original device back within 30 days.

We will initiate your return or exchange by emailing you a prepaid shipping label to mail your device back.

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If the returned equipment is damaged due to abuse, we may add a.

Give the kit to your mail carrier or drop off at a post office.

Attach the prepaid shipping label to the return kit.

You can email to [email scrubbed]

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To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date.

Need to receive a label.

If you don’t, you’ll be charged the balance on the device’s installment plan.

Visit the at&t return policy to:

They don't include a return label for remorse.

Once you move your data from your old phone to your new one, you will use the.

Tracking is provided if you request a return box.

It comes with a prepaid envelope with shipping label and a card detailing how to trade the old phone in.