Get help with managing your account and troubleshooting service issues when you visit our online metro support hub.

Want to bring your number to metro?

Enter your phone number and your account pin created during activation, then select log in.

(both are used when calling customer service or making changes in store).

Simply use your 8 digit account pin or answer your security question.

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There is one way you can pull up a history of payments.

Learn how to easily update your account using these helpful resources.

If you are a metropcs customer and want to transfer your number to another phone, there are a few things you need to know.

Find your phoneโ€™s unique id (imei) number by dialing *#06#, looking in your phoneโ€™s settings, or on the label under your battery.

Fortunately, metro pcs provides an easy and convenient way to change your phone number online.

Change your number at no charge once every 12 months.

Select the start date and select confirm start date.

To change your metro pcs phone number online, log in to your metro.

While on the update your plan section, locate the desired plan, then select choose plan.

Access tools to manage your account and make payments online.

Expect a payment reminder text, which will notify you of your balance, account number, and due date.

Follow the instructions and enter your account information.

Make your payment for free in the mymetro app or online.

The phone you are switching to must be compatible.

Additional number changes are subject to a $15 fee;

Activate your phone by dialing *228 on your metro device.

Review your plan, services, usage, and make or review payment details.

If your account has a credit.

You can switch phones on metro by taking your sim card out of your existing phone and placing it in another phone.

You must pay your first bill, and then your phone should.

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Follow along as we guide you through the.

Voicemail password remains the same.

Youโ€™ll also need your metro sim card.

Explain to the representative that you would.

The change transaction may take up to 30 minutes to complete.

If you just want it to show your name and phone number, your next upcoming bill will reflect that, but still won't show your address.

Services such as imessage and facetiime may take up to 24.

First, you can transfer your metropcs number to.

In the plan section, select change.